Privacy Policy

Effective Date: 30 January 2026

CSTEEL Services (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Business Name: CSTEEL Services
D-U-N-S Number: 749708763
Address: 20 Forton Crescent, Cranbourne West, VIC 3977, Australia
Phone: +61 468 727 929
Email: mubarak@csteel.com.au

This policy applies to our website, web applications, mobile applications, and any related services we provide.

We may collect the following types of personal information:

• Full name
   
• Email address
   
• Phone number
   
• Postal address
   
• Company or business details
   
• Login credentials for web or mobile applications
   
• Device information (IP address, device type, operating system)
   
• Usage data within our web or mobile apps
   
• Any other information you voluntarily provide to us
   

We only collect information that is reasonably necessary for our business operations.

Personal information may be collected when you:

• Visit or use our website or mobile app
   
• Register for an account
   
• Submit a contact or enquiry form
   
• Communicate with us via email, phone, or online channels
   
• Use features of our web or mobile applications
   

Information may be collected directly from you or automatically through cookies and similar technologies.

We use personal information to:

• Provide and manage our services
   
• Operate and improve our web and mobile applications
   
• Communicate with you
   
• Respond to enquiries and support requests
   
• Manage user accounts and authentication
   
• Comply with legal and regulatory obligations
   
• Improve security and prevent misuse or fraud
   

We do not sell personal information.

Our mobile applications may collect additional information such as:

• App usage statistics
   
• Device identifiers
   
• Push notification preferences
   

Any permissions (such as notifications or camera access) are requested only when required and can be managed through your device settings.

We may disclose personal information to:

• Service providers and contractors who assist us (e.g. hosting, analytics, payment services)
   
• Regulatory authorities if required by law
   
• Professional advisers (legal, accounting, compliance)
   

All third parties are required to handle personal information in a manner consistent with Australian privacy laws.

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy protections equivalent to the Australian Privacy Principles.

We take reasonable technical and organisational measures to protect personal information, including:

• Secure servers and encrypted connections
   
• Access controls and authentication
   
• Regular system monitoring
   

Despite these measures, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfil its purpose or comply with legal obligations. When no longer required, information is securely deleted or de-identified.

You may request access to or correction of your personal information by contacting us using the details below. We will respond within a reasonable timeframe.

Our website and apps may use cookies or analytics tools to improve user experience and performance. You can manage cookie preferences through your browser settings.

If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The latest version will always be available on our website and apps.

For privacy-related enquiries or requests:

CSTEEL Services
📍 20 Forton Crescent, Cranbourne West, VIC 3977
📞 +61 468 727 929
📧 mubarak@csteel.com.au